Energy advice and help
The Council is working with Energy Projects Plus to provide free advice and help to residents with their energy costs.
Residents can call the Save Energy Advice Line for free on 0800 043 0151 Monday to Friday, 9am to 5pm, or email [email protected]. Leave a message and you will receive a call back.
Through this service, you will receive:
Free and impartial advice on energy efficiency
Free and impartial advice on issues associated with fuel poverty including relative costs of different fuels and support to increase income e.g. benefit health checks
Information on local and national grants to fund home energy improvement measures
Applications to schemes to support residents make their homes warmer and more energy efficient
Residents who need more support will be directed on to other Energy Projects Plus services, including:
LEAP (Local Energy Advice Partnership) who provide home visits (or ‘virtual home visits’) to owner occupiers, private tenants and social housing tenants. Support can include:
Installation of ‘easy measures’, including LED bulbs and draught-proofing
Assessment of white goods for possible free replacement
Support in reviewing energy bills and referral for benefits maximisation
Assistance with boiler repairs or replacements
All clients will also be offered further energy efficiency/fuel poverty advice, based on the observations of our Energy Advisor
Energy Advice Project
Residents can access a range of support including ways to make savings, making their home more energy efficient and reducing their energy usage. Residents will be able to access support from a team of Energy Advisers, with assistance available with the following:
Ways to Lower Energy Costs/Bills
Energy Grants
Support with energy meters and understanding bills
Switching suppliers and switching tariffs
Energy Debts and Emergency Support
Energy Usage and Efficiency
Knowsley residents can access the service by emailing [email protected], calling Citizens Advice on 0808 278 7839 or by visiting the Citizens Advice Knowsley website.
Support with energy efficiency, including help with boiler costs, is also available through the council’s own Energy Efficiency Officer – email [email protected].
Energy Bills
The Chancellor confirmed on 15 March 2023 that the Energy Price Guarantee will remain at £2,500 for the typical household for the next three months – saving households an average of approximately £160 per annum on energy bills.
